Hello on the 14/12/2020 about midday I got a phone call from the Moorside clinic saying my Husbands Alzheimer's Review was to be done on the 15/12/2020 at 1.20pm which is fine. On the 15/12/2020 I am sitting in our house waiting for the phone call about 1.15PM but there is no phone call at the time given I wait to here but nothing I ring the clinic about 2.10 pm about the review and I am told the reviews have not started yet and someone will call you soon I finally got my husbands review at 2.40pm which was a hole hour and twenty mins late I totally understand the clinic is busy but if we are told a time for reviews it should be done at that time or close too it and also why where we given this time if the reviews had not started I called at 2.10pm and was told this. The review when they called went very well and they where very polite and helpful thank you but please sort out the timing for this sort of thing thanks
" Alzheimer's Review "
About: Ico Health Group Ico Health Group Bromley BR1 5EP
Posted via nhs.uk
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