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"Pennine MSK Service"

About: Pennine Msk Partnership

(as a service user),

Telephone appointment with a new Consultant. Never met the individual before and they made no effort to engage or introduce themselves apart from their name. Didn't seem to be familiar with my notes at all. 

Sounded disinterested, and after a few minutes said they had to take another call and would ring back. Over 20 minutes later rang back and seemed really keen to end the call, dismissed any concerns I had, all in all less than 10 minutes of a yearly review. No real care, empathy or compassion. Just felt patronised and as if I was an inconvenience.

Responses

Response from Pennine MSK Partnership Ltd last month
Submitted on 11/01/2021 at 15:37
Published on Care Opinion at 16:59


We are very sorry to hear that you did not have a positive experience during your recent consultation. If you would like to discuss this further please do not hesitate to ring Pennine MSK Partnership on 0161 621 3838 and ask for Julie Bedford (Business Operations Manager) or email us with more details to info@pmskp.org we will respond to your feedback, many thanks.

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