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"Superb service!"

(as a service user),

I submitted an e-consult form this morning at Saltcoats Group Practice about medication side effects and Dr Cameron from the practice phoned me less than an hour later with advice. This is a superb service, particularly during a pandemic. I have had great care from the practice over the last few months, from GPs to nurses to reception staff, every one has gone the extra mile. Thank you.  

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Responses

Response from Laura Harvey, Quality Improvement Lead for Patient Experience, Nursing Directorate, NHS Ayrshire and Arran 3 years ago
Laura Harvey
Quality Improvement Lead for Patient Experience, Nursing Directorate,
NHS Ayrshire and Arran
Submitted on 26/03/2021 at 12:32
Published on Care Opinion at 12:32


picture of Laura Harvey

Dear AK42

My apologies you have not received a reply sooner but thank you very much for posting such positive feedback. All staff have been working hard to develop new approaches in the midst of the pandemic so to hear how well an e-consult has worked for you is encouraging and great feedback for the staff to hear.

Thank you

Best Wishes

Laura

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