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Staff were superb and professional.

Posted By Trickydicky197

"Staff were superb and professional."

About: Northern General Hospital / Cardiology Yorkshire Ambulance Service NHS Trust / Emergency ambulance

(as the patient),

Dialed 999 early morning stating I believed I was suffering from heart failure but the ambulance took at least 40 minutes to arrive from their station about 10 minutes drive away from me in Sheffield.

Once they arrived excellent service and taken to Sheffield Northern General Hospital where I was assessed and taken to a ward to await the fitting of a pacemaker. Very well monitored a had implant fitted about 4pm. I was discharged at 2pm the next day. I can only say that all the departments and staff were superb and professional. I came away feeling so proud of our NHS.

Very disappointed with the 4 times failure to send my response to text message I received.

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Responses

Response from Jacqueline Taylor, Patient Relations Manager, Patient Relations, Yorkshire Ambulance Service NHS Trust 3 years ago
Jacqueline Taylor
Patient Relations Manager, Patient Relations,
Yorkshire Ambulance Service NHS Trust

Submitted on 22/12/2020 at 07:20
Published on Care Opinion at 07:20

Thank you for posting Care Opinion website. We do hope your health improves quickly following what must have been quite a scare. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call in order for an investigation to commence.

Patient Relations
Yorkshire Ambulance Service
Springhill
Brindley Way
Wakefield 41 Business Park
Wakefield
WF2 0XQ
Tel: 0333 130 0549
Email: yas.patientrelations@nhs.net

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Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 3 years ago
Deborah Hopkinson
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 31/12/2020 at 14:23
Published on Care Opinion at 14:23

Thank you for posting your comments about care provided to you at the Northern General Hospital on the Care Opinion website.

It is always so motivating for our staff to hear such compliments.

We hope that you are continuing to make a good recovery.

Best wishes and kind regards

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