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"Admissions haven’t been so great"

About: University Hospital Monklands / Acute Medical Receiving Unit

(as a service user),

I have been admitted several times this year due to self harm. My treatment is almost always excellent however last few admissions haven’t been so great.

The treatment is always explained and the same, two iv infusions the first over 2 hours and the second over 10 hours with no gap in between. My last couple of admissions this hasn’t happened there has been gaps in treatment for example there was an 1hr 45 min gap between the first and second infusions this resulted in the nurse adjusting the time on the pump to 8 hr 15 min rather than 10 to cover up the gap. Surely that shouldn’t happen and the treatment is so specific for a reason, I feel due to the reason I was in I get treated very differently 

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Responses

Response from Lesley Mallon, Risk Management Facilitator, University Hospital Hairmyres, NHS Lanarkshire 3 years ago
Lesley Mallon
Risk Management Facilitator, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 16/12/2020 at 14:33
Published on Care Opinion at 14:33


picture of Lesley Mallon

Dear Gam1233

Thank you for taking the time to post details of your recent experience at University Hospital Monklands. I was pleased to read that in recent attendances your treatment has been to your satisfaction, however, I am sorry that you were not happy with the treatment provided to you on this occasion, and that you experienced delays with the administering of IV infusions. Your post will be shared with the Senior Nurse responsible for the Acute Medical Receiving Unit who will discuss the issues raised with the team, in order for them to reflect upon the points you have raised.

Best wishes.

Lesley

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