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Care Opinion

Amazing care received

Posted By HCB2020

"Amazing care received"

About: Beatson West of Scotland Cancer Centre Golden Jubilee National Hospital / General Surgery University Hospital Monklands / Respiratory Medicine (Ward 17)

(as the patient),

To whom it may concern,

Mr Kostoulas (Surgeon at the Golden Jubilee) Dr Nowicki (Oncology at the Beatson Hospital) Drs McAlpine and Farmer and staff of the Respiratory Clinic at University Hospital Monklands. 

I was highly delighted with all the hospitals mentioned above for the treatment and support I received for lung cancer (left lung, two thirds removed) and also for brain tumours, for which I unfortunately can't have any more treatment. 

The treatment at my own hospital (University Hospital Monklands) from the Respiratory clinic run by Dr McAlpine and staff was impeccable, the best ever.

Thank you NHS for everything.

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Responses

Response from Elaine Burt, Chief Nurse, Regional Services, NHSGGC 3 years ago
Elaine Burt
Chief Nurse, Regional Services,
NHSGGC

Submitted on 15/12/2020 at 09:30
Published on Care Opinion at 09:30

Dear HCB2020,

Thank you for taking the time to feedback about your experiences of care. It is clear from your post that you have been through a very difficult time with your health and have received care from a wide range of specialties. I appreciate how challenging this can be and was reassured to read how supported you felt throughout your treatment.

I will share your appreciation with Dr Nowicki at the Beatson who will be grateful to hear

of your experience.

Thank you again for taking the time to provide this feedback.

Kind Regards

Elaine Burt

Chief Nurse Regional Services

NHS Greater Glasgow and Clyde

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Response from Ann McKenna, MacMillan Senior Nurse Specialist, NHS Lanarkshire 3 years ago
Ann McKenna
MacMillan Senior Nurse Specialist,
NHS Lanarkshire

Submitted on 15/12/2020 at 09:46
Published on Care Opinion at 10:15

Dear HCB2020,

Thank you for taking the time to write and let us know about your experiences in the hospitals mentioned above, in particular University Hospital Monklands.

I am sorry to hear you are unable to have any more treatment for your condition but hope you are keeping well.

It is wonderful to hear about how you felt the care you received was of an impeccable standard.

In these difficult times I sure the staff will be delighted to hear your very positive feedback, I have forwarded your message on to the relevant department and asked for it to be shared with the staff

Kind regards

Ann McKenna

MacMillan Senior Specialist Nurse

University Hospital Monklands

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Response from Paula McPhail, Feedback and Legal Co-ordinator, Clinical Governance, NHS Golden Jubilee 3 years ago
Paula McPhail
Feedback and Legal Co-ordinator, Clinical Governance,
NHS Golden Jubilee

Submitted on 17/12/2020 at 15:42
Published on Care Opinion at 15:42

Dear HCB2020,

Thank you for taking the time to post regarding your care. It is wonderful to read that you received exceptional care throughout your patient journey. I am saddened to read that you cannot have any more treatment, but I do hope you are keeping well.

Our staff pride themselves in delivering the best care possible to all their patients, and during what is a very difficult time for everyone they will be delighted to read your lovely compliments and I will be sure to pass this onto Mr Kostoulas.

Regards

Paula

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