This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Bad practice"

About: The Royal London Hospital

I went to emergency for my eyes as I am having flashes and shadow on right eyes right corner and shadow. Blurry on left eye left corner with pressure on head and eye and blurry vision. They sent me to urgent care area to get my eye check and I waited then when the doctor call me I told him everything thing but then he didn’t even check my eye and told me to go home and get it check by optician. I told him that I was told by my GP to contact Moorfields hospital and they told me to come here but he told me that I was given wrong advice. I even told him that my blood pressure is really high but he was like that my blood pressure is normal but they didn’t even check my blood pressure there. After that I went to optician specsavers and told them that what happening with my eye and he told me to go to go to emergency. I was not happy because I am still having those flashes abs shadow that’s comes and go and the left eye I can’t look for long. Now my vision get blurry if I look for too long. This has been happening for more than 4 weeks now.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Royal London Hospital 3 years ago
The Royal London Hospital
Submitted on 13/12/2020 at 20:17
Published on nhs.uk on 14/12/2020 at 11:41


Dear Maryiam

Thank you for taking the time to contact us with your feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquires will be shared with you. We would therefore like to request that you contact our PALS  team on site with your details- rlhpals.bartshealth@nhs.net or telephone 02035942040.

Thank you

Kind regards

Central Complaints

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k