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Care Opinion

Phones go continually unanswered

Posted By Daughter1of4

"Phones go continually unanswered"

About: Broomfield Hospital / Older people's healthcare

(as a relative),

I know that with COVID hospital visiting has to be restricted but you would have thought that wards might have employed temp staff to answer the phones so I could enquire as to how my very poorly mother is (or any close friend/family member is). Instead the phones have gone continually unanswered .

Plus I heard yesterday that Broomfield has moved its COVID ward right next to a ward for the elderly. I feel that is thoughtless, dangerous and uncaring.

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Responses

Response from Kelley-Elle Carvalho, Patient Experience Coordinator, Mid Essex Hospital Services NHS Trust 3 years ago
Kelley-Elle Carvalho
Patient Experience Coordinator,
Mid Essex Hospital Services NHS Trust

Submitted on 15/12/2020 at 08:47
Published on Care Opinion at 09:18

Good morning,

I really do apologise you have had this experience when trying to call in.

We would really like to resolve this so please contact me on kelley-elle.carvalho@meht.nhs.uk so we can schedule a call in.

Many thanks,

Kelley-Elle

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