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Care Opinion

A daunting day made more bearable.

Posted By blueep83

"A daunting day made more bearable."

About: Royal Hospital for Children (Glasgow) / Rheumatology (Ward 3C)

(as a parent/guardian),

My almost 2 year old daughter attended at ward 1A/B recently in order to under go a rheumatology procedure under general anaesthetic.

First impressions of the ward was fantastic, clean and tidy with a festive atmosphere. 

All of the doctors, nurses and health care staff were fantastic throughout our stay. My daughter was provided with various items to entertain her, books, colouring pens etc. 

Everything was explained to us thoroughly and staff were happy to answer any questions we had. 

Upon completion of the procedure, as expected my daughter was quite upset whilst within the recovery ward, once again the staff were brilliant, offering plenty of things to distract her and plenty of treats such as ice cream and ice lollies. 

We would like to offer our thanks to all of the staff at RHC for making a daunting day, much more bearable, and at times we even forgot we were within a hospital environment. 

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Responses

Response from Coral McGowan, Patient Services Manager, Women & Children's Services, NHS Greater Glasgow and Clyde 3 years ago
Coral McGowan
Patient Services Manager, Women & Children's Services,
NHS Greater Glasgow and Clyde

Submitted on 10/12/2020 at 11:09
Published on Care Opinion at 11:09

picture of Coral McGowan

Dear Bluep83,

Thank you so much for taking the time to share with us your experience of care on what must have been a very challenging day for both your daughter and you!

We were delighted to hear that our facilities, our team members, our explanations and our clinical care met all of your needs. Your feedback will be shared directly with colleagues who looked after your daughter, along with our thanks.

We sincerely hope your daughter is recovering well, and wish you both all the very best wishes.

Kind regards

Coral

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