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Great Service and Speedy Response

Story from nhs.uk

"Great Service and Speedy Response"

About: East Sussex Healthcare NHS Trust

I would just like to say how impressed I was recently with the entire Dermatology process during the COVID crisis. I phoned my doctor regarding a mole on my back, due to family history I was given a link to send photos to a mobile phone app. These were assessed and a consultant phoned me and asked me to come to the clinic. This was only 2 days later on a Saturday morning. I work for the FCO and was due to fly on the Wednesday morning. I had to cancel my flight as the consultant stated the mole needed to come off and a lymph node scanning .

On the Monday morning a telephonist offered me a cancellation slot for the Tuesday afternoon which I accepted. I had two moles removed, the consultant used dissolving stitches as I work in Mogadishu and would have issues getting the stitches taken out.

The following Friday I received an appointment for the lymph node ultrasound which I attended and was informed everything was okay and I had no issues to worry about!

I am amazed at the speed of the whole process; especially during the COVID pandemic and the wanted to express my gratitude to all concerned for their dedication and friendly and efficient manner.

All we usually hear is how bad something is within the NHS, and you never get much positive feedback, so I felt compelled to write and express my thanks to all concerned.

Regards

John Crouch

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Responses

Response from East Sussex Healthcare NHS Trust 3 years ago
East Sussex Healthcare NHS Trust

Submitted on 08/12/2020 at 17:42
Published on nhs.uk at 18:41

Dear John,

Thank you for taking the time to leave us such kind and thoughtful comments about the care and treatment you have recently received from us; we really appreciate it. First and foremost, we very much hope that the site of the mole removal has healed nicely and there have been no after-effects from the procedure.

The Trust works very hard to provide all patients with a high standard of care and treatment, even during these challenging times with the COVID-19 virus and the impact it has had on how we look after our patients and their loved ones, so we are delighted to read you had a positive experience. It must have been of great relief to you to be seen and treated so quickly, particularly given that your family history would have been on your mind, and the fact you were due to shortly return overseas.

We will ensure your generous words of praise are shared with the Dermatology Team as they will want to read how much you valued and appreciated their care. Do take care and keep safe and well John.

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