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Shocking phone service but good doctors

Story from nhs.uk

"Shocking phone service but good doctors"

About: Orchard Surgery

Tried dialling into the surgery (04.12.20) in the morning - was number 5 in the call queue but took 1hr 30minutes the last 45minutes as number 1 in the queue. Am guessing all phones (including doctors calls) go through one line otherwise perplexed.

Impossible for a surgery to function when patients are unable to call in - especially in these difficult times when one isn’t supposed to turn up in person for bookings. Hope COVID vaccinations are carried out at large centres and not surgeries.

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Responses

Response from Orchard Surgery 3 years ago
Orchard Surgery

Submitted on 23/02/2021 at 16:39
Published on nhs.uk at 20:02

Many thanks for taking the time to post on the NHS Choices Website - your comments are greatly appreciated. I would be more than happy to discuss your comments further if you wish so please do not hesitate to call me on 01403246861 or email me at clive.farrington@nhs.net.

In the meantime please rest assured that the contents of your post will be discussed with the doctors and staff and our processes will be revisited as a result.

We have had problems with our telephone system, particularly with the increased demand due to the release of the Covid vaccinations, but these have hopefully now been resolved.

As stated , my contact details are listed above and I would welcome the opportunity to discuss further should you wish to do so.

Clive Farrington Practice Manager

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