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"Amazing doctor wearing reindeer antlers! "

About: Hull Royal Infirmary

What an amazing Dr! My son is only three and needed an ultrasound of his Neck due to a lump. My son was so anxious and upset about attending as is scared of the masks we all have to wear due to the pandemic. The DR came out to greet us in reindeer ears complete with a red nose drawn on his mask. This immediately made my son want to go with him for the scan which was something I was worried he wouldn’t be happy doing.

He was a lovely Dr and explained everything so well in a way my son understood so he knew what was about to happen. He also explained to me so well afterward about what he had looked for and reassured me all was well. This has taken a weight of my mind as I’ve been a little worried about the lump and now feel so much better.

Going the extra mile like he did to make sure my son wasn’t scared really made it a pleasant experience for him, and made all the difference.

Thank you so much for making my little boys day. He has talked of nothing else since we left this afternoon and was so excited to have had his scan done by a real reindeer!

Merry Christmas to all the amazing staff at the Ultrasound department

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Responses

Response from Hull Royal Infirmary 2 years ago
Hull Royal Infirmary
Submitted on 02/11/2021 at 12:42
Published on nhs.uk at 19:24


Thank you for taking the time to add your comments to the NHS Choice website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff involved in your son's care.

If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on:

• Telephone: (01482) 623065

• Email: hyp-tr.pals.mailbox@nhs.net

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regard

Patient Experience Department

Hull University Teaching Hospitals NHS Trust

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