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Care Opinion

Lack of Wifi

Posted By airyp86

"Lack of Wifi"

About: Lorn & Islands Hospital / General Surgery

(as the patient),

I recently spent 10 days in hospital to remove my gallbladder which unfortunately couldn't be removed by keyhole surgery. I was very well looked after by professional nurses and an amazing surgical team.

The only major issue I had which I was not expecting was the complete lack of WiFi in my ward which I feel is a basic need when in hospital in order to connect with worried loved ones. I had a few very low days and being able to connect to the world would have made a huge positive difference mentally to my recovery. I was not the only one who was suffering from the lack of connectivity as there were many of us isolated from the world in this covid age of restricted visits.

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Responses

Response from Fiona Campbell, Clinical Governance Manager, NHS Highland 3 years ago
We are preparing to make a change
Fiona Campbell
Clinical Governance Manager,
NHS Highland

Submitted on 30/12/2020 at 17:36
Published on Care Opinion on 31/12/2020 at 12:26

Dear airyp86

Please accept my apologies for the delay in responding.

I hope you are making a good recovery from your surgery. Good to hear that you felt well looked after by the clinical team at Lorn and Islands Hospital.

I am sorry about the lack of Wi-Fi. I can appreciate that this must have been very frustrating for you.

I am advised that a contract is expected to be agreed in January and thereafter arrangements will be made to install Wi-Fi in all NHS Highland hospitals. As you say, it is really important for patients to be able to keep in touch with loved ones. I am sorry that this was not available to you during your stay.

Kindest regards and wishing you well for 2021.

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