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Care Opinion

The care was second to none

Posted By Bubbles12

"The care was second to none"

About: The Ulster Hospital / Emergency Department

(as a service user),

We attended the a&e department as per the gp as our wee boy was running high temps and unwell. The care we recieved was second to none from entry to triage to be been seen was brill. We were looked after by a wonderful nurse called Jean she was brill and went out of her way to make the experience so much easier. Our little boy was looked after with kindness and affection the doctor was also amazing as were the health care assistants and all staff present. They were very busy but they done everything with a smile and nothing was to much trouble. I myself work for the trust and knownthe pressures we are all under. I just want to say thank you so much and keep up the good work: -) Jean you were amazing: -) thank you: -)

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Responses

Response from Jennifer Nicholson, Lead Nurse - Emergency Care, Emergency Medicine - A&E, South Eastern Health and Social Care Trust 3 years ago
Jennifer Nicholson
Lead Nurse - Emergency Care, Emergency Medicine - A&E,
South Eastern Health and Social Care Trust

Submitted on 03/12/2020 at 11:45
Published on Care Opinion at 11:45

Hi Bubbles12

Thank you for taking the time to tell us of your experience when you visited with your son. I hope he is doing much better.

I will share your lovely comments with Jean and the staff. We really appreciate the positive feedback especially during what has been busy and challenging time for everyone.

thank you

Jenny

Interim Lead Nurse Emergency Department

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Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 3 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 03/12/2020 at 11:46
Published on Care Opinion at 11:46

picture of Conor Campbell

Hi Bubbles12

Thank you so much for sharing your experience at Ulster Hospital ED.

I agree that it is so important that safe and effective care is coupled with a warm and positive experience.

Great to hear that your son was so well looked after by our ED team.

It will be nice for the team to hear your kind words of appreciation.

Best wishes to you and your son.

Conor

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