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Care Opinion

My time in the Nightingale

Posted By Leikp56

"My time in the Nightingale"

About: Belfast City Hospital Mater Hospital Nightingale Wards / Nightingale 2

(as a staff member posting for a patient/service user),

I started in the Mater – But I don’t remember that.  I was in a coma for 3 – 4 weeks.

I was moved to the City Hospital.  When I woke up, just lying in bed with tubes all over me I can remember being thirsty and the nurse moistening my lips with a sponge.

My treatment was second to none.  Every nurse, doctor and physio were so good.  There wasn’t enough staff, but the staff that were there were absolutely brilliant.  They talk to you as a person – and that makes all the difference.

I came to Ward 2 in the Whiteabbey Nightingale.  I had six days of good, solid rehabilitation.  Once I got in, everyone was round making sure I was comfortable.  Olwyn and Gill got me on my feet in five days without aids.

The staff always help me with my needs.  Ruby is so friendly.  Karen is another angel…  and Tracy, Hayley and Marion.  In fact all the staff are the same.

The ward is comfortable.  It is spotless.  The domestics and nurses are always wiping everything down.  The food is good.  Cups of tea – the nurses always get me one.

Everything is always done with a smile.

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Responses

Response from Máire Alexander, Patient and Client Experience Manager, Patient and Client Experience Team, Belfast Health and Social Care Trust 3 years ago
Máire Alexander
Patient and Client Experience Manager, Patient and Client Experience Team,
Belfast Health and Social Care Trust

Submitted on 04/12/2020 at 10:21
Published on Care Opinion at 11:07

picture of Máire Alexander

Hello, my name is Máire and I'm the Care Opinion facilitator in the Belfast Trust.

I know that there will be other staff who will want to comment on this story, but I just want to say thank you to this patient for their kind words about their experience. I can imagine that the situation was frightening for them at times and I wanted to thank them for acknowledging how the care they have received in the Nightingale hospitals made a difference for them.

I hope that they are feeling stronger now and continue to recover.

Sending every good wishes for the journey ahead.

Máire

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Response from Lauren Henry, Clinical Services Manager Cardiology /Rheumatology, Antrim/Causeway Hospital, NHSCT 3 years ago
Lauren Henry
Clinical Services Manager Cardiology /Rheumatology, Antrim/Causeway Hospital,
NHSCT

Submitted on 06/12/2020 at 21:45
Published on Care Opinion on 07/12/2020 at 13:39

Hello my name is Lauren Henry, I am Assistant Clinical Services Manager for the Nightingale Whiteabbey.

I am grateful you have taken the time to share this story. I have shared this story with the entire team. Your story has been helpful, at a time, when new teams are starting to work together.

I hope you continue to recover over the days ahead.

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Response from Service manager, BelfastTrust 3 years ago
BelfastTrust

Submitted on 10/12/2020 at 14:43
Published on Care Opinion on 11/12/2020 at 10:43

Hello

My name is Pamela Orr.I am the interim service manager for critical care and major trauma for Belfast Trust.

Thankyou for sharing your experience. I understand this must have been a very worrying time for you and your family.I am so pleased to hear your positive feedback regarding the team who cared for you in the Nightingale in Belfast.I shall make sure this is shared with the teams there.

I hope you continue to progress after your period of rehabilitation and enjoy a peaceful and happy Christmas.

Take Care

Pamela

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