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No sympathy and dont care

Story from nhs.uk

"No sympathy and dont care"

About: Tees, Esk And Wear Valleys NHS Foundation Trust

I called up very distressed about my mental health, was feeling very confused and didn't know how to explain what was going on i have borderline personality disorder which causes me to be unable to identify factors or reasons to my distress all I know is the situation title, what just happened and when your in that much distress it is hard to explain. I was hung up on for crying.

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Response from Tees, Esk And Wear Valleys NHS Foundation Trust 3 years ago
Tees, Esk And Wear Valleys NHS Foundation Trust

Submitted on 30/11/2020 at 13:58
Published on nhs.uk on 01/12/2020 at 08:30

We are very sorry to hear that you have not had a good experience of our services. We are committed to providing high quality care and to investigate where this has not been the case. Unfortunately you have not provided sufficient detail of who you have contacted, so that we can forward on your concerns for investigation. We would welcome the opportunity to look at this further to see what has happened and suggest contacting the PALS service on 0800 052 0219, who will be able to guide you on what next steps can be taken.

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