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Abrupt manner

Posted By Petal123

"Abrupt manner"

About: GPs in Lincolnshire West Peterborough City Hospital / General surgery

(as a service user),

I was sent to this unit by my GP with a swelling under my left rib.

When in consultation with the doctor they stated to me that the swelling was merely fat, and the only person that could do anything about it was a plastic surgeon. Went on to ask me if I had ever had Lipo suction?

The manner was abrupt, insulting and completely disrespectful. I explained I had pain and they replied that I can’t have pain as it is fat that’s all it is. Went on to say that my GP was wrong to send me to the hospital. I explained my GP was concerned and I think that anyone with an unexplained lump/swelling needs to have this examined and investigated.

Bearing in mind I am a petite slim individual I find the remarks insulting and completely unacceptable and unprofessional.

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Responses

Response from Bernadette Jacques, Head of Complaints and Clinical Risk, North West Anglia NHS Foundation Trust 3 years ago
Bernadette Jacques
Head of Complaints and Clinical Risk,
North West Anglia NHS Foundation Trust

Submitted on 01/12/2020 at 10:26
Published on Care Opinion at 10:26

Good Morning

I am so sorry to read about your experience and would urge you, if you have not done so already, to raise your concerns with our Patient Advice and Liaison Service on (01733) 673405 as we would be keen to learn from your experience. 01480 428964.

Kind regards

Bernadette Jacques

Head of Complaints and Clinical Risk

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