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"Unhelpful & rude"

About: Wheatfield Surgery

The lastest cqc reports states require improvements in 4 areas. They obviously do not care as it has not improved at all. In fact one receptionist is so rude and unhelpful I have decided to change Surgery's. There are several signs in the surgery which states abusive behaviour will not be tolerated, but the rudeness and unhelpfulness of this member staff is unbelieveable.

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Responses

Response from Wheatfield Surgery 3 years ago
Wheatfield Surgery
Submitted on 30/11/2020 at 08:25
Published on nhs.uk at 15:54


Dear Mrs Collins

I am sorry that you have not had a good experience with one of the reception team. It would be helpful if you could contact me with the details so I can investigate this for you. You can email at wheatfield.surgery@nhs.net

Kind Regards

Tracey Nyilas

Practice Manager

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