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Not happy at all

Story from nhs.uk

"Not happy at all "

About: The Mill Medical Practice

I contacted the GP Reception to book a telephone consultation with a HP. The receptionist was extremely unhelpful and found his attitude unacceptable and rude, especially as he is at the front line for patient contact. He won’t even bother asking you what is the problem/for calling. He tells you everyday to keep calling tomorrow at 8am when you do call again he says it’s fully booked and sends you bye-bye. Never in my life I get so bad and disrespected and been give a care in the world. I will keep calling and calling.

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Responses

Response from The Mill Medical Practice 3 years ago
The Mill Medical Practice

Submitted on 27/11/2020 at 10:50
Published on nhs.uk at 18:38

We are very sorry to hear that your recent experience when contacting the practice did not meet with your expectations. Our staff are trained to treat patients in a polite manner, with empathy and understanding. We are sorry if this wasn’t what you experienced and would welcome the opportunity to discuss further if you would like to contact us at the practice on 01483239903.

Unfortunately your feedback is anonymous so we are not able to contact you directly.

Many thanks,

Louise Bowers, Sue Bonner - Practice Managers

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