"Unprofessional staff"

I'm leaving a review for the radiology department, specifically ultrasound. I had an appointment at 9.40am and I arrived at the main entrance at 9.30am. Was delayed due to mandatory COVID checks and questionnaires by multiple stations at the entrance. Had an elderly couple before me who had to be guided through all these slowly (not their fault!) which added more delayed time for me. Rushing to the ultrasound department labelled 'X-ray' not 'Radiology/Imaging' which confuses anyone trying to find the right door and gets stopped by another staff in HiVis demanding to see where I'm going adding more delayed time. The staff at the reception was nice but the radiologist came out the room telling me off for being late, comparing how other patient sitting outside to be called in managed to get here on time. Absolutely rude and pathetic behaviour towards anyone let alone a patient who has multiple worries about her health currently. I work in NHS with breast cancer women and I work closely with the radiology department. I know how busy this department can be but we are never rude to patients. Would avoid and tell friends and family to avoid this department at all cost. Cannot believe these are trained staff trusted with patient care. Totally not embodying the spirit of NHS.