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Care Opinion

Domiciliary care and associated community services

Posted By Grateful G-Daughter

"Domiciliary care and associated community services"

About: North Down Community Services North Down Community Services / Enhanced Care At Home

(as a relative),

Following a recent hospital discharge my Granda was being cared for by the Trust's North Down and Ards domiciliary care department. The care he received was second to none.

The care staff and team co-ordinators escalated concerns to his care manager, Anna-Maria. Consequently, District Nursing and The Enhanced Care at Home (ECAH) became involved with his treatment. I was so impressed with the communication and co-ordination between the different services. As a result Granda received the care he needed at home, without delay and avoided a lengthy hospital admission. I am very grateful to Anna-Maria and all of the staff and services involved.  

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 3 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 26/11/2020 at 15:02
Published on Care Opinion at 15:02

picture of Conor Campbell

Hi Grateful G-Daughter

Thank you so much for sharing the story of your Granda's experience.

Great to hear that your Granda has enjoyed high quality care at home and has avoided a hospital inpatient stay.

Our District Nursing and Enhanced Care At Home colleagues will really appreciate your kind words.

Best wishes to you and your Granda.

Conor

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Response from Diane Wilson, Enhanced Care at Home Coordinator, Primary Care / Communuity Nursing - Unscheduled Care, South Eastern Health & Social Care Trust 3 years ago
Diane Wilson
Enhanced Care at Home Coordinator, Primary Care / Communuity Nursing - Unscheduled Care,
South Eastern Health & Social Care Trust

Submitted on 02/12/2020 at 12:26
Published on Care Opinion at 16:51


Hi Grateful G-Daughter,

thank you for taking the time to share your Granda's experience.

Our team work so hard to support everyone we can to prevent a hospital admission or enable a speedy discharge from hospital, they really value and appreciate all comments for us to improve what we do. It is so important that we work with all our colleagues in different services to make this happen.

It is a joy to hear when things go so well. I have shared your story with the team which they truly appreciate.

I hope your Granda is keeping well now and wish you all the best and hope you and your Granda are able to see each other in the coming days and have a good Christmas.

Best wishes

Diane Wilson

(ECAH) Enhanced care at Home Coordinator, SET

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