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"Care and compassion"

About: New Victoria Hospital / Elderly Medicine New Victoria Hospital / Renal dialysis Queen Elizabeth University Hospital Glasgow / Hospital Palliative Care Team/HSPCT Queen Elizabeth University Hospital Glasgow / Renal and Transplant Services Scottish Ambulance Service / Patient Transport Service

(as a relative),

On behalf of all the family I would like to thank all the staff at QEUH and Victoria ACH who have cared for dad.  Dad sadly suffered a major stroke at home and was admitted to Ward 1C where he passed away early November.  Thank you to all the team - especially Charge Nurse Angela and Dr.Niall for their care and compassion. Dr. Niall was so kind and caring in explaining the prognosis  to myself and mum.   

Thank you to all the Renal Team on level 4 who cared for dad at various stages over the last  six /half   years   and the dialysis team at the Victoria ACH where dad attended 3 days a week.  Thanks especially to the team in ward 4A who cared for dad over the summer months and were involved in his care planning in his last few days.

Thank you also to the staff in Ward 1 at the Victoria ACH where dad also spent time over summer receiving rehab.

Throughout all dad's visits to and stays in hospital he received excellent clinical care.  He loved company and listening to other people's experiences and over the years he got to know so many of the staff members - nursing, medical, AHP and  facilities and the SAS crews who took him to and from dialysis in the last couple years.  Dad  greatly appreciated the care he received.  As a family we are especially grateful for the   extra care staff gave during the recent restrictions when  we were not able to visit as we would have wished.   Nothing was a bother for anyone in the team.

In closing, thank you to Julie in the specialist palliative care team for supporting me : she appeared at just the right time.        

To all :  the last few months have been tough and things not  looking as though they will ease up any time soon so when morale is low, please remember all the patients and families who appreciate your care and the time you give to each. Keep up the good work and look after each other.  

 

Responses

Response from Alistair McKeown, NHS Greater Glasgow & Clyde 3 months ago
Alistair McKeown
NHS Greater Glasgow & Clyde
Submitted on 24/11/2020 at 09:12
Published on Care Opinion at 09:34


picture of Alistair McKeown

Dear Jackie3,

Thank you so much for all your kind words about the teams who have cared for your dad over the years, especially at such a sad and difficult time. I am delighted you and your family have had a good experience across so many different settings. In particular I will pass on your thanks to Julie who works with me in the Hospital Palliative Care Team.

It really does make such a difference to hear such lovely feedback - and also of your concern for us all. If we can be of any further assistance please do not hesitate to get in touch.

Alistair

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 3 months ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service
Submitted on 24/11/2020 at 11:56
Published on Care Opinion at 11:56


picture of Alan Martin

Dear Jackie3,

Thankyou so much for taking the time to share your feedback here in CareOpinion. I am so sorry to read about your Dad, please accept my sincerest condolences during what must be a very difficult time.

It is so lovely to read all of these kind words that you have taken the time to write and it really seems that the staff who have cared for your father over the last few years have made a wonderful impression and that makes me proud to work for the NHS!

Thanks again for your comments and I wish you all the very best.

Kind Regards

Alan

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Response from Elaine Burt, Chief Nurse, Regional Services, NHSGGC 3 months ago
Elaine Burt
Chief Nurse, Regional Services,
NHSGGC
Submitted on 25/11/2020 at 11:31
Published on Care Opinion at 11:31


Dear Jackie3,

Thank you for taking the time to post this feedback at what must be a very difficult time for you and your family following the very recent loss of your dad. Please accept my sincere condolences.

It was very heartening to read of all the teams and individuals you have provided kind words about, who cared for your dad during the past few months, and over the years. I know they work very hard to provide good care for all their patients and they will be pleased to hear your feedback at this time. I will share this feedback with colleagues in the South Sector, palliative care and with our own teams in Renal and Dialysis.

Thank you again for your post and take care.

Kind Regards

Elaine Burt

Chief Nurse Regional Services

NHS Greater Glasgow and Clyde

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