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Care Opinion

Very impressed

Story from nhs.uk

"Very impressed"

About: Royal Bournemouth Hospital

I attended A&E last night and was very impressed with the service.

Everyone was friendly and put me at ease.

The treatment was efficient and professional and everyone worked as a cohesive team.

Everything was explained clearly and the detail was appropriate.

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Responses

Response from Patient Engagement Liaison, University Hospitals Dorset NHS Foundation Trust 3 years ago
University Hospitals Dorset NHS Foundation Trust

Submitted on 20/11/2020 at 11:17
Published on Care Opinion at 12:06

Dear Anonymous

Thank you for taking the time to share your experience with us and it is good to hear you were pleased with the service you received.

To know that everyone worked efficiently and cohesively as a team in order to put you at ease and make sure everything was explained to you is encouraging for others to hear, as well as helpful to our staff in understanding what they do well.

We hope they were quickly able to establish the cause of your problems and treat you in a timely manner and that you are now feeling much better.

Your kind words will be sent to the Matron to share with the rest of her team.

Regards

Patient Experience Team
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