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"Excellent experience at the Wolfson Fertility…"

About: Hammersmith Hospital

I had a wonderful stress-free experience at the Wolfson Fertility Centre during the covid pandemic (not lockdown!) The Head of IVF and nurses were very supportive, friendly and explained everything clearly. Their experience and knowledge made me feel very reassured and contributed to me having an excellent overall experience. I would highly recommend the clinic!

I would also echo what another reviewer wrote about the Pharmacy at Hammersmith hospital - each time we went to collect a prescription, we were guaranteed to wait an hour. Lots of incompetent staff standing around the tile and the pharmacists are extremely slow! They need to hire more pharmacy staff to fulfil prescriptions so the other ones at the til aren’t sitting around or chatting away oblivious to what prescriptions are ready. It looks highly unprofessional and infuriates customers who are already waiting a long time.

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Responses

Response from Hammersmith Hospital 3 years ago
Hammersmith Hospital
Submitted on 19/11/2020 at 13:35
Published on nhs.uk on 20/11/2020 at 10:53


Dear Sender

Many thanks for taking the time to post this comment. It is very much appreciated. I will forward your positive feedback to senior management of the Fertility Service at Hammersmith Hospital, who I am sure will be delighted to hear such lovely comments. I will also forward your concerns regarding Pharmacy to senior management of that division. I am very sorry that you had that experience with them.

If you would like to put a name to the escalations of this positive feedback and concern, can you kindly email me your name and date of birth (or hospital number) and I will this to the feedback.

Many thanks again for the above

Kind regards

John

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