"Breast care centre"

About: Musgrove Park Hospital / General surgery

(as a service user),

I just wanted to say that I was super impressed with the care I received this week from all those in the breast care centre. It was my first attendance, and I was like many women scared and concerned. From being met and greeted by a friendly receptionist, to the lively and caring HCA, through to the radiologist, surgeon and technicians. To be able to offer the full service...examanition by surgeon, ultrasound by radiologist, mammogram and diagnosis in just 1 hour, is  fantastic! No waiting, no anxiety and worry dragged out over days or weeks. It was a brilliant patient experience. The environment was fresh and bright and welcoming too (I even commented on the jolly scrubs the nurses were wearing)...burried deep in the old building, the breast care centre is a breath of fresh air!

many thanks

Responses

Response from Caroline Upton, Senior Matron for Elective and Emergency Surgery, Somerset NHS Foundation Trust 4 days ago
Caroline Upton
Senior Matron for Elective and Emergency Surgery,
Somerset NHS Foundation Trust
Submitted on 30/11/2020 at 16:37
Published on Care Opinion at 16:48


Thank you for your feedback. We always aim to provide a calm and seamless service and it is heartening to know when we get it right. I will feed your positive comments back to the team.

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