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Care Opinion

Good doctors, very poor admin staff

Story from nhs.uk

"Good doctors, very poor admin staff"

About: Croydon University Hospital

My husband was the only one of many patients’ family members who was refused entry to the waiting room when accompanying me to A&E this evening. He did not want to leave me alone for the duration of my treatment and waited in the cold for 4 hours for me. Sadly I only saw the sign stating patients could be accompanied by ONE family member/carer in the waiting after receiving treatment.

I asked the admin staff member multiple times if he could sit with me as other patients had a family member with them and his only response was that only patients were allowed in the waiting room.

The medical treatment was good.

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Responses

Response from Croydon Health Services NHS Trust 3 years ago
Croydon Health Services NHS Trust

Submitted on 08/12/2020 at 10:25
Published on Care Opinion at 10:25

Dear Patient

Thank you for taking the time to send through details of your experience whilst attending A&E at Croydon University Hospital. It is very good to read that you have complimented your medical treatment during your most recent visit to the department.

In relation to your husband not being able to accompany you whilst you were waiting for treatment, this aspect of your feedback will be shared with the relevant staff for review and refection for learning purposes.

We hope you are feeling much better and hope that your next experience with CHS demonstrates improvement.

Kind Regards

Patient Experience Team

Croydon Health Services

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