Care Opinion

Mistakes can be made

Posted By Qwerty16

"Mistakes can be made"

About: Downe Hospital / Ward 1

(as a staff member posting for a patient/service user),

One member of staff who's attitude is not good. No respect to me.

Sometimes room is cold.

Would like a fully trained member of staff to visit along with students as mistakes can be made.

Be listened to more and what patient has to say.

No remotes for TVs

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 3 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 20/11/2020 at 10:16
Published on Care Opinion at 10:16

picture of Conor Campbell

Dear Qwerty16

Thank you very much for telling the story of your experience.

Ward leadership will review your story and consider next steps to be taken to improve patient experience in line with the elements that you have stated.

Your feedback is so important as the learning from our patients' journeys helps us identify what is not quite right and plan to change and improve.

Best wishes

Conor

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Response from Cathy Stewart, Interim Lead Nurse, Medicine - Medical Wards, South Eastern Health & Social Care Trust 3 years ago
Cathy Stewart
Interim Lead Nurse, Medicine - Medical Wards,
South Eastern Health & Social Care Trust

Submitted on 24/11/2020 at 13:59
Published on Care Opinion on 25/11/2020 at 09:40

Thanks for taking the time to talk to us.

I am aware about the remotes, we have replaced these a few times but unfortunately they still disappear.

Our student nurses are working towards independent practice but I can assure you if they need supervised they are.

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