"Try to avoid at all costs!"

I try and not contact if I can help it as I know how busy GP practices can be. However, in recent years I’ve had a few issues that I could not ignore. I’ve just had such bad service, I now have to pluck up courage to contact the surgery in the first place!

I continuously can’t get through to reception due to ‘user busy’. When it finally rings through, nobody answers. I have even had the pleasure of somebody once answering my call (after a 3 minute ring time) and putting the phone down straight after. The surgery needs to modernise and start using econsults, online triage and have removed online booking appointments and full Patient Access (app) for whatever reason?! It was a fantastic system!

The last couple of years, the usual doctors have changed around quite close to each other so I never know who to ask for, and after having bad experiences with the lead practice GP/partner, I’d rather not see them at all.

They have misplaced (or never received) emails, letters and reports multiple times over the years. Over 24 years this has been my surgery, and I am at the end of my tether. Truly. It is really, really sad to see the decline in this surgery.