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An amazing ward

Posted By JaMc-20

"An amazing ward"

About: Cardiology / Cardiology Assessment Hub

(as the patient),

I was admitted with a really bad blood Infection with heart pain. From the minute I was taken onto this ward I felt a sense of calm as each doctor and nurse on the ward made me feel at ease. The doctors didn’t let any stone go uncovered and I got all the tests needed, this give me great ease and reassurance that everything was been done and I had no need to worry.

The nurses where so nice as well ,and with no visitors allowed to come in I didn’t feel alone as they where so attentive and caring from morning to night and that was every day and you could see how busy they where, but not once did I feel neglected.Even down to the lady that brought me tea when she got a chance was greatly appreciated without even asking.Just having friendly faces each day really helped.

I couldn’t speak highly enough about the care I received in the four days I have been there, and the aftercare advice I was given from the doctor was very reassuring.

I have to say this ward is an amazing ward and can’t thank them enough for there care at a time when I was feeling so unwell. 


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Responses

Response from Andrew Fleming, Chest Pain Nurse, Acute Services Cardiology Altnagelvin Hospital, WHSCT 3 years ago
Andrew Fleming
Chest Pain Nurse, Acute Services Cardiology Altnagelvin Hospital,
WHSCT

In short I am part of a team of experienced Cardiology nurses that assess patients referred with Cardiac conditions and in conjunction with a cardiologist provide assessments/ investigations and arrange treatments as needed.

Submitted on 17/11/2020 at 19:13
Published on Care Opinion at 19:13

picture of Andrew Fleming

JaMc-20,

As part of the larger cardiology team can I thank you for your very kind feedback on your experience within the ward. I have been asked to respond on the behalf of Sr McGrellis the ward manager.

I am glad that you felt that we were thorough in assessing and treating you and that 'no stone was left un-turned'.

With the current COVID situation the no-visiting policy is a necessary evil and we do our best to ensure that our patients don't feel isolated or alone and I am pleased to hear that you felt cared for and not neglected.

Please be reassured that the entire team of staff will have this feedback shared with them.


Kind regards,

Andrew Fleming.

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Response from Marie McGrellis, Ward Manager, Cardiology Acute Services Altnagelvin, Western Health & Social Care Trust 3 years ago
Marie McGrellis
Ward Manager, Cardiology Acute Services Altnagelvin,
Western Health & Social Care Trust

Submitted on 18/11/2020 at 10:59
Published on Care Opinion at 15:01

Dear JaMc-20

My name is Marie McGrellis, I am the cardiology ward manager.

Many thanks for taking the time and effort to tell us about your recent experience. We appreciate your feedback as it helps us identify what is important to you and how we can improve our service.

I am delighted that we were able to make you "feel calm and at ease" and that you felt "reassured".

I have shared your feedback with staff during their team brief, they are also delighted to have received such glowing comments. I have also shared this with our " tea lady". This helps boost staff morale. Thank you again for taking the time to write to us. I hope you are continuing to keep well and please feel free to contact us if you need any support.

Best wishes,

Marie

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