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"Speedy and fantastic "

About: North Tyneside General Hospital

Arrived this evening with a grumpy and lame toddler. I was prepared (and expected) a fair wait, but was pleasantly surprised that after being told it may be an hour (I didn't think this was bad at all) before we were seen, a lovely lady popped her head round the corner within seconds! Each department we visited (this included X Ray) was really quick. The staff were all very helpful and cheery, despite my overtired two year old. Even after having a meltdown in the XRay room, the staff treated us wonderfully. I couldn't recommend you enough and thank you so much for your care. My little terror is now tucked up in bed at a reasonable hour, prepared for tomorrow with her cracking new footware; after being diagnosed with a small fracture on her foot. Thanks again, from an incredibly grateful Mammy!

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Responses

Response from North Tyneside General Hospital 3 years ago
North Tyneside General Hospital
Submitted on 17/11/2020 at 13:44
Published on nhs.uk at 14:22


Dear Grateful Mammy,

Firstly I am so sorry to hear your little girl has injured her foot. I hope she is adapting to her new footwear and you’re both enjoying lots of hugs after the ordeal.

Thank you very much for finding the time, with a poorly one at home, to share your experience of care with us. I am pleased it was such a speedy and positive experience – waiting for care is no fun for a wee one who is in pain. Your review gives such wonderful feedback for our urgent care and radiology team at North Tyneside. I will do my best to ensure this reaches the entire team. What a great way for them to start the week.

Thanks again and take care,

Annie

Annie Laverty

Chief Experience Officer

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