This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Exceptionally unprofessional

Story from nhs.uk

"Exceptionally unprofessional"

The person who saw us was unprepared, did not have the materials necessary for the appointment for a person with visual impairment. Was unable to communicate with the patient. Failed to administer the test. Was very judgemental about the patient and lacked awareness of their own role/limitations in failing to establish rapport and effectively communicate. Did not complete the necessary paperwork to follow up which could have put the patient at risk.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from East Sector Memory Service's 3 years ago
East Sector Memory Service's

Submitted on 23/11/2020 at 13:57
Published on nhs.uk at 21:19

I’m really sorry to hear about this and having spoken with the team, I understand that there is already correspondence on this issue. I would very happily look into this further for you, if you feel that would be helpful. You can contact me on luke.oconnor@nhs.net.

Alternatively you can also contact our Patient Feedback and Complaints Service by emailing feedback.cnwl@nhs.net, by phone on 0300 013 4799 or by letter to: Patient Feedback and Complaints Service, Central and North West London NHS Foundation Trust, 350 Euston Road, Regent's Place, London NW1 3AX.

Luke O'Connor

Team Manager

KCW Memory Service

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k