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"Caring, comfortable and heard"

About: York Hospital

I cannot thank the staff (nurses, anaesthetist and surgeon) enough for the care I received whilst in for my diagnostic laparoscopy and endometriosis removal. I felt so reassured and cared for, my concerns were heard, I had everything explained in as much detail as I needed and I wasn’t just tossed aside and left to it. I felt really looked after and it made my visit a lot less scary and overwhelming. Finding out I have a chronic illness that is more than likely to return has been a shock, but knowing the lovely staff who were there might be there if I need them again really puts my mind at rest. I really was in good hands. Big thank you.

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Responses

Response from Jasmine Rayner, Patient Experience Administrator, York and Scarborough Teaching Hospital NHS Foundation Trust 3 years ago
Jasmine Rayner
Patient Experience Administrator,
York and Scarborough Teaching Hospital NHS Foundation Trust
Submitted on 13/11/2020 at 16:00
Published on Care Opinion at 16:00


Thank you for taking the time to write to us with your feedback. Firstly, I hope you have made a full recovery and are doing well. Secondly, it is so great to hear that the whole team made you feel reassured and cared for during your time with us. Making things seem less scary and ensuring you felt valued and looked after is so important to us as a trust. I hope, should you ever need our services again, that we provide the same high quality care you received on this instance. Thank you.

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