"Heartfelt thanks to Jasmine Ward"

About: Newham General Hospital / Gastroenterology

(as the patient),

I recently visited Jasmine Ward twice for day case procedures with different members of staff present on each occasion.

I was truly impressed by the care given by all staff that I came into contact with during these two visits. From the cheery and friendly greeting at reception, to the nurses and doctors who really made me feel that I was their number one priority. I was kept fully informed throughout and repeatedly asked whether I had any questions or wanted anything explained further. I felt that nothing was too much trouble. Although I was a little anxious at my first attendance (fear of the unknown), I felt quite relaxed at my second attendance.

In view of the current difficulties inflicted upon the NHS by the current Covid pandemic, I did not expect to receive care that would have exceeded my perceived expectations of private care.

My only comment would be to make it easier to leave compliments online. Looking at your website I found it easy to find links to complaints, but not to compliments.

I am very grateful for the high standard of care and attention given by each of you.

Heartfelt thanks.

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Response from Theresa Agyekum, Senior Complaints Officer, Barts Health NHS Trust 2 weeks ago
Theresa Agyekum
Senior Complaints Officer,
Barts Health NHS Trust
Submitted on 13/11/2020 at 12:14
Published on Care Opinion at 12:14

Dear Neregel

Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Newham University Hospital. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. Your kind words will be shared with the team on Jasmine ward and I know they will be happy to read it. Your other comment about our website will also be shared with the appropriate team

Kind regards

Central Complaints Team

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