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"Update on Rheumatology outpatients referral"

About: University Hospital Ayr / Rheumatology

(as the patient),

Following previous issues with referral appointments, I have now had my appointment at Ayr Hospital Outpatients and it was a complete success, thank you!

I felt totally cared for and welcomed by every single member of staff I encountered, from the lovely receptionist at the entrance, the kind medical team of the department and the attentiveness and care of a brilliant doctor.   The entire experience was completed in a very safe environment and was so efficient, yet at the same time in a relaxed, calm atmosphere.

Thank you so much to the whole team, including the admin team who arranged everything.

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Responses

Response from Laura Harvey, Quality Improvement Lead for Patient Experience, Nursing Directorate, NHS Ayrshire and Arran 3 years ago
Laura Harvey
Quality Improvement Lead for Patient Experience, Nursing Directorate,
NHS Ayrshire and Arran
Submitted on 08/12/2020 at 14:13
Published on Care Opinion at 14:13


picture of Laura Harvey

Dear MEdenview

Im delighted to hear this! Im afraid I missed your previous post so owe you an apology.

However, Im breathing a sigh of relief that you have been able to access the care you required and that my tardy response didnt mean any further delay.

Thank you also for taking the time to post such positive feedback.

With Best Wishes

Laura

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