"Pacemaker"

Dear K121

Thank you very much for taking the time to share your feedback with us here on CareOpinion. I am so sorry to read that you suffered a complete heart block, that must have been terrifying. I hope that you are feeling much better now?

I am really pleased however to read that the care you have received from start to finish has been of such a high standard. From our crew to Alison and her team who all sound great! Being kept assured, whilst being given an honest account of whats happened and what is going to happen makes such a difference. If you would like me to pass on your comments to the crews I would be more than happy to do so. In order to locate the crew I would just need a few more details (Your name and the date/time and location that the ambulance attended you). You can email these details to sas.feedback@nhs.scot. If you wouldn't mind also making reference to your CareOpinion username if you decide to do that I would be very grateful as I am about to go on holiday and it is unlikely it will be me that picks up the email. That way the team can easily link it to this story.

Thanks again and I hope that you make a full recovery with your new pacemaker soon!

Alan

Dear K121

Thank you so much for sharing you experience with us. Its great to hear the level of care was to such a high standard and you were reassured throughout, especially during a time you felt so scared.

The CCU team are very skilled, and its great to hear Alison who is one of our Charge Nurses is leading the team so well.

Thank you for taking the time to provide feedback, it means a lot to the team especially during these difficult times. I will make sure I pass on your comment's on to Alison, Mel, Katie, Sophie Pauline and Mr Sidhu.

I hope you are recovering well and are safe at home

Simon

Dear K121

I am sorry to hear that you recently had reason to call upon our service and hope that you are recovering well, it is however always good to hear that your experience was positive and the ambulance crew were professional and provided the best level of care required during your journey to hospital.

Many thanks for you comments.

Dear K121,

Thank you so much for posting this and sharing your experience with us. As you have described this is a very frightening thing to go through and I am pleased to hear of the positive outcome. It is very encouraging for our team to receive this kind of feedback which underlines to us the importance of both physical and psychological care. We understand how vulnerable patients can feel having been brought to CCU in an emergency situation and I am please to hear that you felt both reassured and supported.

Alison, Mel and Pauline have many years of experience in cardiology whereas Katie and Sophie are just beginning their nursing careers. It is especially good to hear of the consistency of care from both senior and junior staff and they are all very appreciative that you have taken the time to provide this positive feedback

The care you describe is what we strive to deliver every day to every patient so your comments are valued and appreciated by the whole team.

I hope that you have continued to make a full recovery after your pacemaker insertion and may I on behalf of the team send you our very best wishes.

Chrisanna