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"Care during COVID"

About: Antrim Area Hospital / Breast Care

(as the patient),

I found a lump in my breast for the first time in April 2020, a few weeks into lockdown. As a nurse, I was concerned but tried to reassure myself. To be sure I made an appointment with my GP who then referred me on to the breast screening unit in AAH. I was seen within two weeks of my initial presentation and throughout the day was treated with care, compassion and the same level of consideration as pre-COVID. There is so much discussion of hospital care and lack there of during the pandemic but I genuinely feel so lucky to have had the experience I did, and want to reassure others that those services are still here for those who need them

Responses

Response from Leigh Morgan, CO Facilitator, Patient Experience, NHSCT 2 months ago
Leigh Morgan
CO Facilitator, Patient Experience,
NHSCT
Submitted on 19/11/2020 at 14:54
Published on Care Opinion at 14:54


picture of Leigh Morgan

Dear Kelly T, my name is Leigh and I am the Facilitator for Care Opinion in the Northern Trust. It's great to hear that you were treated with care and compassion on your recent visit to the Breast Screening unit in Antrim Hospital. Being a nurse yourself you will understand how important it is to ensure that our patients continue to receive a high standard of care despite the current situation with covid, and it is so important that patients know that these services are still available to them. I'm so glad that you had a positive experience. I will share your feedback with the Breast Screening team. I'm sure they will be thrilled to read your kind words. I will also share this with the senior management team and have a response from the service as soon as possible. Thank you again for taking the time to share your experience and I wish you the very best.

Stay safe,

Leigh

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