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"Rude Doctor, terrible experience."

About: Spire Cheshire Hospital

I felt very dissatisfied with my experience. I had been referred by my GP and it was clear from the first instance that as a non-private patient I was a burden on the doctor's "valuable" time.

I was called 2 hours before my appointment telling me to get there as soon as possible. I arrived 1 hour earlier to help him.

When I got into the office, he checked me for 10 seconds before telling me what the issue was. Reminding me I was not private so I have to wait (Which is completely understandable), the rudeness was not.

I then asked about another issue I was having, which was dismissed before he went back to typing, simply saying "goodbye". I came away with no real understanding of my problem, only that he was not willing or able to discuss it further.

Finally, the questionnaire I was told to fill in was not asked for, when I prompted him about it. He said I could leave it with him but it was not important.

In all a horrible experience. I would highly recommend anyone to stay away from this place. Being referred there has just highlighted the clear snobbery the moment they realise you are not a private patient. Back to my GP to actually resolve the issue.

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Responses

Response from Spire Cheshire Hospital 3 years ago
Spire Cheshire Hospital
Submitted on 18/11/2020 at 09:15
Published on nhs.uk at 10:01


We are very sorry to hear that you feel you have not received the high standard of service we always aim to deliver. Listening to and acting on feedback is important to us and have a thorough process for considering any complaint we receive and look upon it as an opportunity to identify how we might improve our service.

We would like the opportunity to address the issues you have raised, so if you would like to contact me on 01925 215 003 we can investigate what has happened.

Kind regards

Alex Mangnall

People Operations Lead

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