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"Experience with Crisis Team"

About: Carseview Centre / General Psychiatry Ninewells Hospital / Accident & Emergency

(as a service user),

I suffer with multiple different mental health problems on a daily basis. I have had multiple chats with Carseview’s crisis team due to suicidal ideation and attempts and a lot of self-harm. I was detained by police after being stopped during a suicide attempt, I had also self harmed badly resulting in treatment at Ninewells Hospital. The doctors referred me down to Carseview to talk to the team about how I’m feeling. 

I was left in tears and zero help at all!

I was spoken to by two different crisis team nurses. From the moment I walked in that room to the moment I left felt like the worst thing that has ever happened to me. I was made to feel at fault for my mental health, I was told that I’m attention-seeking and that the crisis team don't feel able to help me! Is this even allowed? 

I went home with the police after which I then self-harmed more as I was feeling like I had to punish myself, because it felt drilled into my head that I was at fault and they claimed I was now just attention-seeking! 

It made me feel so little, trying to send me home without actually being given a chance to talk. Honestly I know I can complain all I want but nothing will be done, it’s always the same.

Why be there if you are just going to make things 10x worse.

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Responses

Response from Keith Russell, Associate Nurse Director, Adult Mental Illness, NHS Tayside 3 years ago
Keith Russell
Associate Nurse Director, Adult Mental Illness,
NHS Tayside
Submitted on 16/11/2020 at 17:21
Published on Care Opinion on 17/11/2020 at 12:44


Dear 'Someone NOT Happy'

I am very sorry to read the description of your care experience at the Carseview Centre. The experience described falls short of the standards of care we expect for patients attending for an assessment of their mental health needs.

Our experienced staff are aware that people awaiting assessment can be distressed and should be professional, courteous and compassionate at all times. I apologise if this was not the case on this occasion.

I would like to offer you the opportunity to meet to discuss your concerns and experience if you so wish so that improvements in practice can be made.

If you would be willing to do so, I can be contacted via the NHS Tayside Complaints and Feedback Team on 0800 027 5507 (freephone) or feedback.tayside@nhs.net.

Keith Russell

Associate Nurse Director.

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