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"Preop assemment?covid Test"

About: Central Middlesex Hospital / General surgery

(as the patient),

My Letter said COVID test.  on arrival it turned out to be a preop assessment. 

Not to worry  - can I score the staff 20 out of 10.    Kind helpful, even kept my husband (waiting outside in the cold) informed

A BIG thank you from an anxious patient.

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Responses

Response from London North West University Healthcare NHS Trust 3 years ago
London North West University Healthcare NHS Trust
Submitted on 06/11/2020 at 12:21
Published on Care Opinion at 12:21


Dear Fam Blockley

Thank you for your kind words. I will ensure that pre-op assessment team are made aware of them. I will also feedback your comments on the wording of your appointment letter to our appointments team.

Kind regards

Genevieve Ojadi

Comaplint & PALS Manager

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