"The good, the bad and the chilly"

As with all health services, there has been extreme pressure put upon all staff members this year. I have myself tried to consider this before even calling the gp surgery, as I want to allow services to go to those who need it.

This considered, when I needed to go in today, I was expecting much tighter restrictions, and a much more streamlined experience than the sardines in a stale waiting room that we have all experienced. I was not expecting to be left for an hour on a plastic chair in the foyer in the dark, and to be reprimanded the one time I stepped onto (not over) the threshold to reception to ask about a script from 12 days ago that hadn’t made it to Boots. So I sat, and waited, and finally the lady I’d spent some time chatting to got called through and my wait was said to be a DNA marked against my name.... did no one know they’d let me into the building?

When I was finally seen I was very upset, but it was not the fault of my practitioner.

I really don’t understand how a patent can be let into the building and simultaneously be marked as DNA? I guess the moral of this story is, when you are told to sit and wait TWICE you are still invisible?!

I have thought long and hard about publishing this, for fear that I will never get an appointment again, but this isn’t actually the first time I’ve checked in with reception and then been forgotten about, so I don’t think I’m being unfair mentioning it.