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About: Borders General Hospital / Accident & Emergency

(as a relative),

After an episode of chest pain I brought my husband to the emergency dept @ BGH, this lead to a two day admission on MAU ward 6.

From  entering the hospital doors the treatment of my husband and the compassion and care show towards us as a family has been of the highest standard.

A hospital admission is stressful at anytime but with restricted visiting in the current climate induces increased anxiety. But the staff in both areas were fantastic! They went above and beyond to ensure good communication at all levels. 

I have nothing but praise for all the staff my husband came into contact with during his admission.

My husband would like me to mention  to the catering team, he says the meals were excellent!. 

Please pass on our thanks to all the staff involved 

We are fortunate to have such a fantastic hospital in our area. Keep up the good work. 

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Responses

Response from Lesley Anderson, Senior Charge Nurse, Emergency Department, NHS Borders 3 years ago
Lesley Anderson
Senior Charge Nurse, Emergency Department,
NHS Borders
Submitted on 04/11/2020 at 22:06
Published on Care Opinion at 22:06


Dear 5star treatment, thankyou very much for taking the time to use Care Opinion. Its lovely to get such positive feedback. I'm delighted your husband's experience was as nice as could be expected in the circumstances. We do strive very hard to provide high quality care in what can often be very difficult circumstances. I hope your husband is well on the way to recovery.

Thanks once again.

Lesley Anderson

SCN, Emergency Dept, BGH, Melrose.

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