"Disgusting reception staff behaviour "

I have a 6 month old baby who I have been trying for three days to get an appointment for. Each day to be told there are no appointments left and I should of called earlier by the rude, power mad receptionists who think they have medical training, so much so to tell me whether my baby who is unwell and has had NO doctors appointments or check ups because of corona, warrants a call from the doctor.

Today I was spoken to in such a manner by one particular receptionist, who blamed me for not being able to get through, despite being on hold for 15 minutes and having to give up and try calling back multiple times. I was then told there are no appointments left and I’d have to call tomorrow. I told her I’ve been trying for three days and was then asked what’s wrong with my baby and if it’s an emergency. If it’s an emergency I will go to hospital. He is unwell and needs a doctors appointment.

The support staff there are on an ego trip and have absolutely no compassion for the patients, especially during the time of corona and especially for a new first time mum who needs some support from her doctor. Countless adverts on the tv about the NHS being open - apparently not Highlands Practice. The receptionists should be ashamed of their vulgar behaviour and attitude towards patients who need assistance and are the first voice at the end of the phone when you need help. They are NOT medically trained and should not be allowed to make a decision on whether we are allowed appointments. I have also been told by the receptionist at this surgery that I am not allowed a smear test, despite having a letter to say it is now due.

Shame on Highlands Practice and the rude women who are the first port of call.