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"Excellent care"

About: Russells Hall Hospital / General surgery

(as a carer),

Mother had day surgery Saturday 17th. From being greeted by a polite and helpful volunteer Tracey who helped my mother and spend that time to settle her nerves and go out her way to reassure mom who was also nervous about her visit especially during the pandemic. Thank you for what you do you treated mom with such care. Thank you to staff on day surgery mom said you where all very professional and caring and fingers crossed the surgery was a success.   Keep up all good work from the front door to the ward staff and surgeons.

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Responses

Response from Russells Hall Hospital 3 years ago
Russells Hall Hospital
Submitted on 03/11/2020 at 11:12
Published on nhs.uk at 12:08


Thank you for posting your feedback and five star rating. We are grateful to receive your positive feedback and pleased to hear how well our staff cared for your mother at what must have been a worrying time.

Please be assured that your kind comments have been shared with the team who will be thrilled to learn of them.

We wish your mother a speedy recovery.

Patient Experience Team

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