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It has helped

Posted By limamt73

"It has helped"

About: Telford STaRS

(as a service user),

Felt it was difficult not being face to face but under the current climate it helped to talk to someone.  

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Responses

Response from Michelle Astbury, Service and Clinical Lead, Telford Stars, Telford STaRS 3 years ago
Michelle Astbury
Service and Clinical Lead, Telford Stars,
Telford STaRS

Oversee the delivery of the Telford substance misuse services

Submitted on 18/11/2020 at 09:08
Published on Care Opinion at 09:08

picture of Michelle Astbury

Dear Limamt73

Thank you for your feedback.

We understand that not having face to face contact can be difficult. The fact that you found the telephone contact beneficial reinforces the importance of rapport and communication skills and the willingness to engage in all intentions on offer. We have learnt through offering different interventions due to COVID 19 how rewarding they can be. This gives us the opportunity to be more creative and innovative with how we can support all kinds of individuals.

So pleased you have found this beneficial. Do not hesitate in contacting me if there any other thoughts or suggestions.

Take care

Michelle Astbury 0300 4564291

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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