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If you have a mental illness or have a preferred…

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"If you have a mental illness or have a preferred…"

About: Penryn Surgery

All the doctors I have seen have been very condescending and don’t seem to think mental illnesses exist or furthermore think that all young people are over dramatic liars. I had to go private to just to get a psychological review which was exceptionally expensive. I had to go around my GP with crisis services to be referred to CMHT. I have also had to pay on private again to get medication for my complex mental illness. Also receptionist always very bluntly ask what is wrong with you on the phone and if you say it’s too delicate to say on the phone not to a doctor they refuse to give you an appointment at all, I have never in my life had to tell a receptionist what was wrong with me at any other practise, seems really unprofessional and not very confidential, they are not entitled to my medical information. Also if your preferred name is not the same as on your birth certificate good luck getting any respect. I am not transgender I just changed my name after a mental breakdown and I was treated like my comfort didn’t matter, never mind if I was trans. Everyone, especially students and young people should avoid

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Responses

Response from Penryn Surgery 3 years ago
Penryn Surgery

Submitted on 23/10/2020 at 10:34
Published on nhs.uk on 24/10/2020 at 11:41

Dear Anonymous,

Thank you for taking the time to review Penryn Surgery. We are sorry to hear that your experience has not been a pleasant one. We would welcome the chance to discuss this with you if you would like to get in touch with the duty manager by phone or email to discuss your concerns in detail. We are unable to comment on your particular concerns as your comment was anonymous.

However we would like to point out that patients are asked for a brief summary of their symptoms or reason for the appointment so that our trained receptionists can direct you to the most appropriate clinician. This is called signposting and means patients can receive care or treatment sooner – this may be from a GP, clinical pharmacist, minor illness nurse, pharmacist, practice nurse or even 999. Signposting has been proved to be best practice in GP surgeries now and helps patients get the right care at the right time from the right person.

Patients may of course decline to give the reason and will be offered a call back from a GP in that instance. The only exception is when all routine appointments for the day have been booked and a patient feels their symptoms are urgent. In those circumstances, we always have a duty team on site who do need to know the patient’s symptoms so they are able to triage calls in order of medical priority.

Our receptionists treat all patient contact as completely confidential and your request for an appointment is only passed to the clinician who will contact you.

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