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"Excellent"

About: Good Hope Hospital

I was admitted from MAU to the Cardiology Ward 23 Bay 6 on 7th October for an emergency pacemaker to be fitted . Never been in hospital before and I was absolutely petrified. From the moment I went to MAU until I was discharged the next day from ward 23 I received first class service from everyone I met. There were 3 nurses who looked after me and they were so lovely and kind. I was put at my ease and everyone had a good sense of humour. The food was excellent and the cleaning was excellent as well. When I was waiting in MAU I observed so much kindness that the nurses gave to the other patients who were also in MAU at the same time even though the nurses must have been tired and under a lot of stress especially at this time. I was petrified of having the pacemaker fitted .The fear of the operation was far worse than the procedure. I want to thank everyone who looked after me and for the skill of the people in the theatre who fitted the pacemaker. What I thought was so funny was the few remarks I had from a few nurses that I had lovely veins because they are clear to see.

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Responses

Response from Good Hope Hospital 3 years ago
Good Hope Hospital
Submitted on 04/11/2020 at 14:34
Published on nhs.uk at 14:49


Dear Tina

Thank you for taking the time to post your feedback following your recent experience at Good Hope Hospital in the MAU for an emergency pacemaker to be fitted.

I am so pleased to read that you felt supported throughout and well informed by our staff who do work very hard to ensure a positive patient experience regardless of how busy their workload is.

I will ensure that your feedback is forwarded to the Senior Manager’s and their team, who I am sure will be thrilled to read your comments, which I hope is acceptable.

Once again, thank for your feedback and please contact us if you require any other assistance.

Kind Regards

Patient Experience Team

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