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"Cleanliness of the Covid Ward and Ward 9"

About: The Ulster Hospital / Respiratory Hub

(as the patient),

I was admitted in September to the Covid Ward with pneumonia. Have to compliment ALL staff on their cleanliness and that of the ward. My single room was cleaned every day.

Responses

Response from Conor Campbell, Safe and Effective Care Senior Manager, Safe & Effective Care, South Eastern Health & Social Care Trust 8 months ago
Conor Campbell
Safe and Effective Care Senior Manager, Safe & Effective Care,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 22/10/2020 at 12:43
Published on Care Opinion at 12:43


picture of Conor Campbell

Dear Sunny67

Thank you very much for taking the time to compliment our cleaning teams.

It is great to hear that you were impressed with the standard of cleaning during your stay.

Our cleaning teams and leadership will be delighted to hear your kind words of appreciation.

Best wishes

Conor

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Response from Rachael Sloan, Ward Manager, Acute Assessment and Treatment Unit (Wd 9), South Eastern Health & Social Care Trust 8 months ago
Rachael Sloan
Ward Manager, Acute Assessment and Treatment Unit (Wd 9),
South Eastern Health & Social Care Trust
Submitted on 22/10/2020 at 13:18
Published on Care Opinion at 16:35


@Sunny67

Many thanks for your positive reply, as a very new ward we welcome all feedback, and greatly appreciate the time you have taken to share your views.

We take great delight that your experience was a positive one, and that you acknowledged the cleanliness of the ward. I hope you have now made a full recovery. I will pass on your kind words to all our staff. Whilst not knowing your identity I am guessing you were originally in ward 4a, and I will pass the information onto them too.

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