"Support for a vulnerable individual"

I work for a charity that supports individuals who are homeless or who are vulnerably housed. My client receives support from the Rushcliffe Mental Health Team (RMHT).

I needed supporting evidence for a social security benefit appeal. The information I needed was complex and the response would certainly be time-consuming.

I received a timely response from RMHT given the nature of the enquiry.

Staff at RMHT realised that the information I required was urgent and hand delivered correspondence such that I could submit the evidence in time. 

Staff were careful to keep me updated with events and took time out of an undoubtedly busy day to ensure that I received the relevant correspondence.

An obviously incorrect decision has been overturned without the need for my client to attend an appeal hearing because RMHT took a a serious interest in the issue and in our client's best interests.