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Efficient & Professional Service

Story from nhs.uk

"Efficient & Professional Service "

About: Airedale General Hospital

I attended A&E on Saturday 17 October 2020 with a significant cut to my leg.

The service I experienced from booking in at reception can only be described as both professional & efficient.

The communication from the Nurse Practitioner about the process I would go through was clear, concise and very helpful especially as I was worried about the cut to my leg.

Each element of the treatment, triage, first consultation, x-ray and then final consultation was carried out by professional and competent staff.

On completion of the treatment I was thoroughly briefed by the Nurse Practitioner on the post actions that I needed to take to ensure the injury had the best chance of fully healing.

Thank you for such a great service at a time when I was worried about the injury I had sustained.

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Responses

Response from Airedale General Hospital 3 years ago
Airedale General Hospital

Submitted on 22/10/2020 at 12:10
Published on nhs.uk on 23/10/2020 at 13:01

We are pleased to hear about your positive experience in our Emergency Department, and that the team were able to provide you with the support that you needed, during what must have been quite traumatic. We will ensure that your kind words and appreciation are shared with the staff involved in your care, and we wish you well in your recovery.

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