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Attendance at Xray department

Posted By Md82

"Attendance at Xray department"

About: Craigavon Area Hospital / Emergency Department Craigavon Area Hospital / Radiography services

(as a parent/guardian),

Last week i had to bring my son to hospital as he had went over on his ankle. We saw a nurse who assessed him as needing an xray. Once brought round to xray we were brought into the xray room, i was told to come in for the xray because of my sons age. I was amazed to find the xray room had 7 xray staff!! All were wearing PPE but as I had to be brought into the room myself and 7 staff were crammed in behind a small partitioned corner of the room. During the xrays staff had to squeeze in and out past me. Other staff were talking about their lives outside of work. There was no social distancing between the 7 staff and myself.

Is this standard practice to have 7 staff members taking xrays for one patient?

I also do not think it appropriate to discuss personal matters in front of patients. Completely inappropriate.

Care from the nursing staff in casualty was fantastic However xray appears over staffed, no social distancing and not very professional.

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Responses

Response from Mairead Casey, Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience, Southern Health and Social Care Trust 3 years ago
Mairead Casey
Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience,
Southern Health and Social Care Trust

Patient Client Experience & 10,000 Voices Facilitator for Southern Health and Social Services Trust.

Submitted on 22/10/2020 at 10:08
Published on Care Opinion at 10:08

picture of Mairead Casey

Good morning

Thank you for taking the time to tell us about your recent experience when attending the X-ray Department recently with your son. I am sorry to read about your experience. You have raised a number of issues which are being addressed and we will provide an update as soon as possible.

We have shared your kind words about our casualty staff with their Head of Service who will be sharing this feedback directly with them.

I hope that your son is doing okay.

Kind regards

Mairead

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Response from Ann Tate, Lead, Radiography services, Southern Health and Social Care Trust 3 years ago
We are preparing to make a change
Ann Tate
Lead, Radiography services,
Southern Health and Social Care Trust

Submitted on 28/10/2020 at 09:29
Published on Care Opinion at 14:33

Good morning thank you for taking the time to share your recent experience at our x-ray department in Craigavon Area Hospital. I have investigated the staffing numbers and it appears staff were in between shifts and theatre cover and within 20 mins were all in their designated areas. I am looking at a better way to manage this. Staff have been advised via team brief and staff meeting to refrain from discussing anything among themselves in front of patients or relatives as this is entirely inappropriate. I do apologise on behalf of my staff in regard to your experience in X-Ray. I hope that you son is recovering okay.

We have shared your lovely feedback about the casualty staff with them and their manager.

Kind regards

Ann Tate

Lead Radiography Services SHSCT

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Response from Christine Armstrong, Care Opinion Facilitator, Patient Experience, Southern Health and Social Care Trust 3 years ago
We have made a change
Christine Armstrong
Care Opinion Facilitator, Patient Experience,
Southern Health and Social Care Trust

Submitted on 04/01/2021 at 14:20
Published on Care Opinion at 14:20

picture of Christine Armstrong

Dear Md82, I am the Care Opinion Facilitator for the Southern Health & Social Care Trust and just wanted to provide a further update in relation to the issues you raised. Just to let you know that Ann has told us that the changes she had planned within the department have been implemented and are working well.

Thank you again for your feedback, I hope that both you and your son are keeping well

Best wishes

Christine Armstrong

Care Opinion Facilitator

SHSCT

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